Innova Energie, a young and innovative energy supplier in the Netherlands, developed an OutSystems based client portal to serve their customers. They were not satisfied though with the remaining workload in their support center and were looking for ways to improve the client portal.
Innova Energie
Driving customer satisfaction through state-of-the-art client portal experience
1 Month
Lead time
25+
Improvements
Increase
Customer Satisfaction
Services
Product development
OutSystems Academy
Changes were made by a graduate from the OutSystems Academy
The Challenge
Reduce the support center workload significantly by improving the customer experience of the customer portal.
Improving the capabilities of the client portal
OutSystems Academy graduate improves client portal
Team Resilience accepted the challenge and delivered a total of 27 improvements in just 4 weeks time. This is especially impressive, since these changes were made by a developer that just left our OutSystems Academy. The changes lead to a dramatic increase of customer satisfaction overnight and a reduction of the workload in their support center.